Order Cancellation, Returns & Exchanges
Orders placed online are automatically forwarded to our warehouse for processing and quick shipment. Therefore once an order is placed, we cannot change the items / sizes or cancel it.
However, once you receive your order, you may follow our return policy to return unwanted products. However, you will be responsible for shipping charges once an order is placed.
- Our customers have a 30-day return policy upon delivery
- If 30 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags intact.
- To complete your return, please send an email to firstname.lastname@example.org with your order number and our team will verify the purchase and send you a confirmation email with return authorization (RA#). You can then return the merchandise to the return address provided in the email. Please note that items returned without a RA# will be charged restocking fees of 30% of purchase price.
Please note that sender pays for the return goods.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Incorrect or Shortage orders
All claims for shortage or incorrect orders must be reported to us by phone or email within 5 business days from receipt of the order. Please mention your order # (Sxxxx), your name and details of the items which are incorrect or short in delivery
REFUNDS (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Shipping charges are not refundable & customer is responsible for cost of return shipping.
- If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Please allow 2-3 days for the refund amount to be reflected in your original form of payment.
LATE OR MISSING REFUNDS (if applicable)
- If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.
- If a credit card was used for the purchase, contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
SALE ITEMS (if applicable)
Only regular priced items may be refunded; sale items cannot be refunded.
- We are happy to exchange if the sizing of the items in your order is wrong. Please send an email to firstname.lastname@example.org requesting exchange along with your order details, items details and we will be happy to exchange it for you.
- For faster service on exchanges, we recommend you re-order and purchase the correct item / size online. Please send an email to email@example.com with your order number and we will send you a confirmation email with return authorization (RA#).
- You can then return the merchandise to the return address provided in the email.
- Please note that items returned without a RA# will be charged restocking fees of 30% of purchase price.
- When the old products are returned, we will credit your account, less shipping charges.
- The customer is responsible for cost of shipping the exchange items.
- You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance.
- Keep your tracking number in the unlikely event that your package is lost in transit
- We are not responsible for any returned packages until received at our facility